At Medszee.com (here after referred to as the company) we adopt a straightforward approach to our refund and returns policy. This simplifies the aftercare process, allowing for hassle-free and efficient customer service assistance to be provided. You are advised to read through this page so that you are aware of what circumstances qualify for a return exchange or refund. The company will investigate and authorise all requests for a refund or return if:
At Medszee.com, we do our best to make sure that you are satisfied with the product(s) you have ordered. If you are not entirely satisfied, please read the details of our refund policy below. An item may qualify for a return within the applicable return time frame if it fulfils one or more of the following circumstances:
We strongly advise that all items are checked at the time of delivery. Customers are expected to contact us promptly if there is a problem. Please note that if damage happened after delivery was made and is not due to the courier service, a request for refund may not be lodged.
To request a refund, customers should simply contact customer care online. Customers need to liaise with one of our customer care staff so we can confirm your order details and the reason for return. Arrangements also need to be made for the order to be sent back to us. Please ensure that items are properly packaged and we recommend returning all items with a reputable courier service. Our customer care personnel can further advise.
Customers can submit a request for a return shipment if their order was not correct, the quality was compromised in some way, or if the medication was damaged. Under these conditions, the company should be notified immediately via the customer care team. We will need to approve your request by inspecting the goods. Therefore customers should contact us to make arrangements to have the order sent back to us. Customers are expected to advise us immediately as failure to do so could compromise logging of their complaint.
Important: If the customer fails to notify us immediately after receiving their goods, or after using it for the first time, such request for a return shipment or refund will not be processed. If the damage is not due to the courier services but occurred after delivery was made, then a refund or return order cannot be lodged with us.
We strive to ensure that the items you order are delivered according to your requirements. However, if there is a problem with your order, please notify customer care immediately or within 7 days of receiving the items. Please note that we cannot process a request for refund if you do not notify us of the issue within 7 days. Request for refunds are investigated by our team and we reserve the right to issue refunds entirely at our own discretion.
Customers are advised to carefully provide us with accurate and current account details such as name and delivery address. We cannot approve a refund if incorrect customer details have been submitted. If your order has not arrived on the anticipated date, please allow a few extra days. Delays with orders may be the result of circumstances beyond our control. For example, late deliveries from suppliers, postal service issues or abnormally high volumes of orders can lead to delays.
The company will issue refunds under the circumstances mentioned above. If a customer is not satisfied with the quality of their goods, if the goods are damaged or missing, or if the goods are broken, then the customer must contact our team immediately. We can only accept refund requests once we have been notified of the discrepancy, within 7 days after the package has been delivered to the customer, after the matter has been promptly lodged with us and after the defective or package in question has been properly returned.
We reserve the right, however, to issue refunds purely at our discretion after considering all factors and once the issue has been investigated by our team. The company will not process refunds in the case where customers have provided us with incorrect personal details such as delivery address or name. In the case of an order not arriving as expected, adequate time must elapse to ascertain that a shipment has not arrived as there may be delays with the courier beyond our control e.g. public holidays etc.
Upon placing an order, if you decide to cancel it, you can do so by contacting our customer care department. Orders are usually dispatched within 24 hours. If your order has already been sent, cancellations are considered as returns whereby the processes involved in our returns policy apply.
Chargebacks are not permitted under any circumstances. Our customer care team is available if you have any problems with your order. We have the right to prohibit/block an account if a chargeback is issued.
The company does not entertain chargebacks under any circumstances. We reserve the right to ban members, as we see fit, who have lodged a chargeback with their bank. Disputes are settled with our customer care team only and they are available 24/7.
WARNING: Cybercrime is a punishable offense and will be strongly dealt with.
If you would like to submit a request for return or have any further questions, please contact us. We appreciate customer feedback and use it to continuously improve the quality of our service. Our customer care team is available on a 24/7 basis to answer any questions you may have.